Frequently Asked Questions (FAQ's)

Find answers to commonly asked questions about Storewale, ordering, delivery, cancellations, refunds, and partner registrations.

1. General & Platform

What is Storewale?

Storewale is a digital platform connecting local neighborhood vendors and merchants with nearby customers, enabling easy local shopping, transparent pricing, and fast doorstep delivery.

How does Storewale work?

Customers can browse products from stores in their local area, place orders online, and have items delivered quickly via our network of local delivery agents. Alternatively, store pickup options may be available depending on the store.

Is my personal data safe with Storewale?

Yes. We implement robust data security measures to protect your personal information. We do not sell your personal data. For complete details, please refer to our Privacy Policy.

2. Orders & Delivery

How do I place an order?

Select your location or allow the platform to detect your neighborhood, browse products from nearby stores, add your desired items to the cart, enter your delivery address, and proceed to checkout.

How fast will my order be delivered?

Since Storewale connects you with nearby local stores, orders are typically delivered on the same day within a few hours. Actual delivery time may vary depending on vendor preparation time, distance, weather, and traffic conditions.

Can I track the status of my order?

Yes. Once your order is confirmed and dispatched, you will receive real-time order updates via SMS, Email, or WhatsApp with order details and tracking information.

What are the delivery charges?

Delivery charges depend on the distance between the store and your delivery location, as well as package size/weight. Applicable delivery fees are transparently displayed at checkout before you make any payment.

3. Payments, Cancellations & Refunds

What payment options are accepted?

We accept all standard secure payment methods including UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards, Net Banking, and supported digital wallets. All transactions are encrypted and processed securely.

Can I cancel my order?

You can cancel your order before the vendor accepts and begins processing it. If you cancel prior to vendor acceptance, a full refund will be initiated immediately.

What happens if a vendor rejects my order or items are unavailable?

If a vendor is unable to fulfill your order or rejects it, the order is automatically cancelled and a 100% refund is initiated back to your original payment method right away.

How long does it take to receive a refund?

Refunds are initiated immediately upon cancellation and typically reflect in your bank account or payment method within 5 to 7 business days, depending on your bank’s processing cycle.

What should I do if an item is missing or damaged?

Please report any missing, incorrect, or damaged items within 24 hours of delivery along with photographic evidence to our customer support team or directly to the vendor for swift resolution.

4. Store Partners & Delivery Agents

How do I register my local store on Storewale?

Click on Register your STORE in the navigation or footer. Complete the registration form with your business details, address, and contact information. Our team will verify and activate your store profile.

How can I become a delivery agent with Storewale?

Click on Become a Delivery Agent to submit your application with your vehicle type (Bike, Auto, etc.) and valid driving credentials to start earning on local deliveries.

How can I contact Storewale support?

You can reach our dedicated support team via:

• Email: [email protected]
• Phone / WhatsApp: +91 8688668818 / +91 9948755577
• Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

Refund Policy

Thank you for shopping with us. If the customer is not entirely satisfied with the purchase, we're here to help.

We are committed to providing clarity on how refunds are processed when an order is cancelled or rejected.

Refund Rules & Guidelines

• Vendor Rejection: If the vendor rejects your order, we will initiate the refund process immediately and notify you about the refund status.
• Customer Cancellation: If the customer cancels the order before the vendor accepts it, a full refund will be initiated and the customer will be notified.
• Vendor Unavailability: In cases where the vendor is unavailable to fulfill the order, the transaction will be cancelled and the refund will be processed automatically.
• Payment Failure: If payment is deducted but the order is not created due to a technical issue, the amount will be automatically refunded to the original payment method.
• Processing Time: Refunds are typically processed within 5–7 business days, depending on the customer’s bank or payment provider.
• Mode of Refund: Refunds will always be credited back to the original source of payment (UPI, card, wallet, net banking, etc.).
• Partial Refunds: If only part of the order is cancelled or unavailable, a partial refund will be initiated for the cancelled items.
• Refund Confirmation: Once a refund is processed, the customer will receive an email/SMS notification confirming the refund initiation and expected timeline.

If you have any questions or concerns regarding refunds, please contact our support team at [email protected].

Shipping Policy

We deliver across all serviceable areas through our trusted logistics partners and vendor partners. Please read the following terms carefully:

1. Responsibilities

Storewale does not take responsibility for the contents of the package. The respective vendor is solely responsible for safe packaging and delivery of the ordered product.

If Storewale finds any unauthorized or prohibited products being processed or delivered using this platform, we reserve the right to immediately disconnect vendor services and initiate necessary legal action.

2. Shipping Timeline

Orders are typically processed quickly. For local vendors near the customer, delivery is usually completed on the same day.

If the delivery mode selected is through a courier service, the timeline depends on the chosen courier partner.

Delivery timelines may also be affected by unforeseen factors such as traffic conditions, weather, strikes, or other logistical delays. Storewale is not liable for such delays.

3. Delivery Charges

Delivery charges may vary based on weight, distance, and vendor settings. The applicable charges will always be displayed at checkout before payment.

By placing an order, the customer acknowledges and agrees to the displayed delivery charges.

4. Order Tracking

Once an order is shipped, customers will receive a tracking number via Email/SMS/WhatsApp to monitor delivery status.

5. Damaged or Missing Items

Any concerns related to damaged, missing, or incorrect items must be reported to the respective vendor within 24 hours of delivery.

6. Delivery Restrictions

We currently do not support international deliveries. Orders placed outside our serviceable zones will be canceled and refunded.

Returns Policy

If you are not entirely satisfied with your purchase, here’s what you need to know:

1. Current Process

At present, the platform does not support automated returns. Customers may directly coordinate with the respective vendor for returns. Returns are subject to vendor approval.

2. Non-returnable Items

• Perishable goods (e.g., groceries, fresh food)
• Opened or used products
• Personal hygiene products
• Gift cards or promotional vouchers

3. Damaged/Defective Products

If you receive a damaged or defective product, please report the issue to the vendor within 24 hours of delivery along with photo proof. Vendor’s acceptance is required for processing such cases.

4. Future Enhancements

We are actively working on enabling a platform-wide return and refund system to make this process smoother in the future.

5. Contact Us

For any questions or concerns regarding shipping and returns, please contact us at [email protected] or WhatsApp at +91-8688668818.

Support Hours: Monday – Saturday, 10 AM to 7 PM

Terms of Service

Welcome to Storewale. By using our website, you agree to the following terms and conditions. Please read them carefully.

1. Use of the Website

You agree to use this website only for lawful purposes. You must not misuse the website or attempt to gain unauthorized access.

2. Product Availability

storewale.com as a platform, establishes the digital connection between local vendors and customers. All products listed are subject to availability from the respected vendors. Vendors reserve the right to discontinue or modify any product at any time.

3. Pricing and Payment

Prices are subject to change without notice. We make every effort to ensure the accuracy of pricing, but errors may occur.

The vendor/seller/supplier reserves the right to cancel an order at any stage if there is a price discrepancy or if the product is unavailable.

4. Intellectual Property

All content on this site, including images, text, and logos, is the property of Storewale and the respected vendor and is protected by applicable laws.

Product images are from each vendor representing the product but may not be the exact picture of the product.

5. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or our products.

6. User Account

Users need to sign up with a strong protected password. Users, vendors, and delivery partners can access the Storewale platform with their secured password. You are responsible for ensuring the information given to us is accurate and correct. Storewale may collect your name, email, phone, and current location to locate you. Please update the information as and when there is an update on your provided information.

Storewale will not be responsible for any loss or damage caused by your failure to comply with this security obligation.

Storewale reserves the right to suspend or terminate your account if any information provided is found to be inaccurate or misleading.

Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer or device.

Users agree to accept responsibility for all activities that occur under their account or password. Any illegal activities found associated with your user account may result in suspension and potential legal action.

Storewale will not take any responsibility for any loss that might incur as a result of unauthorized use of your account or account information in connection with the Platform, either with or without your knowledge.

7. Payment Information

All payment information is processed securely. We do not store credit card details. By using our payment services, you agree to the terms of our payment processor.

8. Changes to Terms

We reserve the right to update or change these terms at any time. Continued use of the site after changes constitutes acceptance.

Contact

For any queries related to our terms, contact us at [email protected].